Project support
Supporting your project at every stage
Six stages, from the first requirement to the delivery document. You can join at any of them. Some customers arrive with a full specification, others with a photograph and a deadline.
The six stages
What happens, in order
Requirement analysis
We read the drawings, the load list, the specification and the site conditions, then list what is clear and what is not.
Equipment selection
The assembly type, ratings and enclosure are matched to the requirement, and to the documentation that exists for them.
Technical coordination
Open points are put in writing, answered by whoever needs to answer them, and closed before the quotation is final.
Product customisation
Dimensions, configuration, components and finish are set on the approved drawing.
Production follow-up
Progress against the agreed schedule, photographs at milestones, and inspection before packing.
Export & delivery
Packing, marking, documents and shipping coordinated with your forwarder or with ours.
Before you write
What to send us
Single-line diagram
A PDF, a CAD file or a clear photograph of a marked-up drawing. It is the single most useful document you can send.
Load list or I/O list
Feeders and ratings for distribution, points and signals for control. An Excel file is fine.
The standard
The design and test standard your project is built to, and whether type test documentation is required at tender.
Site conditions
Indoor or outdoor, ambient temperature, altitude, dust or humidity: these decide the enclosure and the cooling.
Approved brands
The vendor list your client has approved for breakers, contactors, relays, PLC and drives.
Schedule and destination
When the equipment is needed on site, and the port or address it is going to.
How we communicate
One contact, answers in writing
A project rarely fails because of the equipment. It fails because a question was answered verbally, remembered differently, and discovered at commissioning.
So technical decisions are confirmed in writing, with the drawing revision they refer to. If a decision changes, the message changes with it and the drawing is reissued.
- First reply within one working day, Mon–Fri, 09:00–18:00 GMT+8
- Email for documents, WhatsApp for speed
- Video calls scheduled in your time zone
- Open points tracked until they are closed
After delivery
What happens once it arrives
Warranty
12 months from delivery on the equipment we supply, covering manufacturing defects. The terms are set out in the sales contract.
Technical questions
Questions during installation are answered by the same people who coordinated the order, with the drawings to hand.
Spare parts and extension
Devices, spare ways and additional sections can be quoted later against the original configuration.
Start with what you have
A drawing, a list, or three sentences about the project. We will tell you what is missing and what the equipment would look like.